The non-SIA operations layer for UK festivals
Festival operations support.
Software when you need control. People when you need hands.
FestivalFocus Pro helps organisers plan departments, brief teams, manage shifts, log live issues, support gates, run back office operations, and deploy trained non-SIA festival teams — from one festival-specific platform.
The problem
Festivals are not run from one spreadsheet.
By show week, your operation is spread across a dozen places — and the plan lives in nobody’s single view.
FestivalFocus Pro brings the plan, the people and the live record into one place.
- —WhatsApp groups
- —Radio calls
- —Google Sheets
- —Guest lists
- —Paper briefings
- —Supplier emails
- —Staff who have not been briefed
- —Volunteers who do not know who to report to
- —Night-shift issues nobody writes down
The software
One workspace for the jobs that fall between departments.
Build your festival workspace once. Use it to plan, brief, staff, log and debrief — end to end.
Department builder
Model the festival as departments, not a flat task list — with role templates, shift patterns and escalation routes built in.
Shift planner
Create shifts by department, assign staff and team leads, track check-in/out, breaks, equipment and radio call signs.
Live ops log
The radio-call and WhatsApp record that usually disappears — captured with time, zone, owner, status and handover flag.
Briefing packs
Every role carries an allowed / not-allowed brief, escalation contact and equipment list. Nothing goes to gate un-briefed.
Site issue map
Pin gates, toilets, water, waste and fire points. Mark defects, assign owners, export the issue report. Not CAD — live visibility.
Team deployment
Turn "I need six gate staff and two night ops assistants" into role descriptions, shifts, briefings and timesheets.
Debrief report
Staffing gaps, gate bottlenecks, waste hotspots, unresolved issues — a post-event record that becomes next year’s plan.
The people
Trained festival teams when you need hands.
Specialist, tech-fluent, non-SIA crew — not a last-minute volunteer rota.
Pre-trained
Staff arrive briefed and ready. You don’t recruit, train or chase them.
Tech-fluent
Fluent in RFID wristbands, cashless / digital pay, scan-in accreditation and the mainstream ticketing stack.
Proven public-facing experience
Real gate, box-office and accreditation hours — not first-timers.
Explicitly not volunteers, not generic event staff, not SIA security. The unit of sale is the team — a specialist unit slots into a whole small festival or into one zone of a large one.
- Box office
- Accreditation
- Ingress / egress
- Back office
- Event-control admin
- Artist liaison
- Green team / recycling
- Night operations
- Site support
Role boundary
Clear boundaries. Safer operations.
We do not provide SIA security. We support non-SIA operational roles with written briefings, escalation routes and activity boundaries. The boundary is the point — it protects your festival and ours.
What every team excludes
- No SIA security
- No searches
- No ejections
- No refusal-of-entry decisions
- No anti-social behaviour control
- No perimeter guarding
- No CCTV monitoring for security
- No replacement of your safety officer, medical, ticketing or traffic provider
Built for
- Independent music festivals
- Camping festivals
- Family festivals
- Community festivals
- Arts festivals
- Food festivals
- Local authority events
- Boutique festivals
- Multi-stage weekend events
Tell us your festival date, capacity and problem areas.
We’ll help you build the ops plan and identify where software, teams or both can help.